Frequently Asked Questions (FAQs)
1. What types of products do you export?
We export a variety of products including fresh fruits, vegetables, spices, textiles, and infrastructure materials from India.
2. Where is Namo Overseas located?
We are based in Nashik, Maharashtra, India—strategically located for easy access to agro-based produce and logistics hubs.
3. Do you handle international shipping and logistics?
Yes, we manage complete end-to-end logistics for international exports, including customs clearance, freight forwarding, and documentation.
4. What are your payment terms?
Our standard payment terms include advance payment, Letter of Credit (LC), or payment upon shipment depending on the order and agreement.
5. Do you comply with international quality standards?
Yes, all our products are sourced and processed in accordance with international quality standards and are certified as per client needs.
6. What export certifications do you have?
We hold certifications like IEC (Import Export Code), FSSAI, APEDA, and MSME Registration to ensure legal and quality compliance.
7. What is the Minimum Order Quantity (MOQ)?
MOQ depends on the product type. For fresh produce, MOQ is generally one full container load (FCL). Please contact us for specific product MOQs.
8. Do you offer custom packaging or labeling?
Yes, we provide customized packaging and labeling solutions as per your branding and export market requirements.
9. What countries do you currently export to?
We export to countries in the Middle East, Southeast Asia, Europe, and Africa, and are open to expanding into new markets.
10. How can I place an order?
You can contact us via email, phone, or the inquiry form on our website. Our team will guide you through product selection, documentation, and logistics.
11. How do you ensure the freshness and quality of agro products during export?
We use cold storage, ventilated containers, and hygienic handling practices. Products are shipped promptly after harvest.
12. What is the typical delivery timeline for an international order?
Air shipments: 5–10 business days. Sea shipments: 2–6 weeks. Timelines are shared during the order process.
13. Can I track my order once it’s shipped?
Yes, we provide tracking information and keep in touch throughout the shipping process.
14. Do you offer samples before placing bulk orders?
Yes. We provide paid or freight-collect samples. Sample cost may be adjusted in bulk orders.
15. What packaging options do you offer?
We offer export-grade packaging including cartons, jute bags, and MAP vacuum packing. Custom branding is available.
16. Is Namo Overseas registered for export officially?
Yes. We are registered with DGFT and hold certifications like IEC, FSSAI, MSME, and APEDA.
17. Can I visit your office or warehouse before placing an order?
Yes, you can visit our office in Nashik by prior appointment.
18. Do you provide after-sales support?
Yes, we offer complete post-shipment support including documentation help, feedback handling, and product resolution if needed.
19. How can I get your product catalog?
Contact us via email or download it directly from our website’s catalog section.
20. Are you open to private label/export branding services?
Yes, we offer white-label and private-label services for select products including branding and custom packaging.