Frequently Asked Questions (FAQs)
Find answers to the most common questions about our agricultural export products, quality standards, logistics, and services.
1. What agricultural products do you export?
We export high-quality agro products including fresh fruits, dried fruits, vegetables, grains, pulses, spices, and allied agricultural commodities.
2. Where is Namo Overseas located?
We are based in Nashik, Maharashtra, India, a region known for rich agricultural production and efficient logistics connectivity.
3. How do you maintain the freshness of perishable products?
We use cold storage, temperature-controlled containers, ventilated packaging, and prompt shipment schedules to ensure fruits and vegetables reach buyers fresh and safe.
4. What certifications do your agricultural products have?
Our products are certified and compliant with IEC, FSSAI, APEDA, and MSME / UDYAM standards for safe and legal international export.
5. Can you provide custom packaging for exports?
Yes, we offer customized packaging options including MAP vacuum packing, cartons, jute bags, and private-label branding as per buyer requirements.
6. What are your payment terms?
We offer flexible payment terms such as advance payment, Letter of Credit (LC), or payment on shipment depending on the product and buyer agreement.
7. What is the minimum order quantity (MOQ)?
MOQ varies based on product type. For fruits, vegetables, grains, and pulses, it usually starts at one container load (FCL). Please contact us for details.
8. Which countries do you export to?
We export to the Middle East, Southeast Asia, Europe, Africa, and are open to new global markets.
9. Do you provide samples before bulk orders?
Yes, we can provide samples on a paid or freight-collect basis, which may be adjusted when placing bulk orders.
10. How can I place an order?
You can contact us via email, phone, or the inquiry form on our website. Our team will guide you on product selection, documentation, and export logistics.
11. Do you offer after-sales support?
Yes, we provide complete post-shipment support including tracking, feedback, and resolution of any product-related issues.
12. Are your exports sustainable and ethical?
Yes, we practice ethical sourcing, support local farmers, and offer eco-friendly packaging options to promote sustainable agriculture.